Frequently Asked Questions
Below, find our answers to some of the most frequently asked questions our clients have. If you cannot find your answer here, we're happy to help! Just give us a call or contact us here and one of our team members will help you.
Requirements
What requirements do you have in order for my pet to participate in your services?
Boarding
What should I bring when my pet stays at Wagsworth Manor?
At Wagsworth Manor Pet Resort, we provide your pet with everything they will need. However if you wish to bring the following you may:
- Food – We recommend keeping first time guests, pets with food allergies, and puppies on their familiar diet from home. We require that you individually bag each meal.
*NutriSource® Adult Chicken & Rice food in both dry and wet formulas and Milk Bones are served at no extra charge.
- Treats – We strongly suggest bringing your own treats if your pet has any allergies.
- Harness – Please let us know if your dog should only be on a harness due to health reasons.
- Safe toy – Two toys per pet are allowed. If your pet is known to ingest things, please do not bring items that they could eat.
- Scent Item – A t-shirt or small tea towel with your scent on it can be soothing for your pet’s stay away from home.
- Coat/Jacket/Sweater – We try to have the dogs outside, weather permitting, as much as possible.
* Please Note: We will make every effort to return these items, however they may not be returned or they may be returned in poor condition. Please be aware that you are assuming this risk when you leave belongings with your pet.
Do I have to bring my pets food?
NutriSource® Adult Chicken & Rice food and Milk Bones are served at no extra charge. However, if your dog has a sensitive stomach, abruptly changing their diet can cause gastrointestinal distress such as diarrhea and vomiting. We recommend keeping them on their familiar diet from home, especially for first time guests, pets with food allergies, and for puppies. We require that you individually bag each meal.
What not to bring?
- Rawhides
- Greenies
- Pig Ears
- Toys that may become a choking hazard
- Bedding (unless staying in The Silo) If you choose to bring your own bedding, which includes any bedding bigger than 8 x 10 inches, there will be an $8 per day laundering fee.
What about medications?
- Medication – (administration charges apply) – Any medication should be brought in its original container with the instructions on the bottle. If you have a medication where the instructions have changed, please make sure to update this on the bottle as well. Please do not put medications in food bags or in pill pockets.
Which Vaccinations are Required?
Dogs: Rabies Certificate, Distemper, Bordetella, and Canine Influenza. Some sort of flea and tick preventative is also recommended.
Cats: FVCRP and Rabies. Some sort of flea and tick preventative is also recommended.
We highly suggest that any vaccinations be done two weeks in advance so they are effective.
*May be faxed to 610-251-0434 or emailed to wags@wagsworthmanor.com
For Dogs only: We recommend getting a Pennsylvania Dog License. The dog warden randomly checks our facility and will fine the owner (up to $300 plus court costs) if their dog does not have a current Pennsylvania Dog License.
What is your policy regarding pets recently added to your family?
For pets that have recently been added to your family, we require a 30-day waiting period before they are permitted to come to Wagsworth Manor for boarding, day camp, or any of our other services. This is a precautionary measure to ensure that a pet is free of any communicable illnesses that may have been contracted before you acquired them. This also allows you to form a bond with your new family member and be able to give us more information about their personality.
What is your check-in time?
Monday through Friday: 7 am to 6 pm
Saturday: 9 am to 5 pm
Sunday: 11 am to 4 pm.
Special holiday hours may apply (Thanksgiving, Christmas, New Years, Easter, etc.)
What is your Check-out time?
Check-out time is by 12 noon any day of the week. If needed, you may pick up your pet in the afternoon hours up until we close for an additional half-day charge of boarding and additional activity charges.
Special holiday hours may apply (Thanksgiving, Christmas, New Years, Easter, etc.)
What is required to make a reservation?
- Completed Pet Services Agreement. You can access it here.
- Up-to-date vaccination records, including the Rabies certificate, Distemper, Bordetella, and Canine Influenza. *May be faxed to 610-251-0434 or emailed to wags@wagsworthmanor.com
- Visa or MasterCard on file.
* Please note: your credit card info is completely secure with us. It is only kept in our billing system in the event that a reservation is cancelled within one week’s notice, in which case a cancellation fee will apply.
* We request that you include your email address when you fill out our Pet Service Agreement. We respect your privacy; our customers’ email addresses are used only for direct business-related communications with our clients (for distributing our company newsletter, for example). Our email list is not made available to any other company or individual. Providing us with your email address will not subject you to unsolicited emails, spam, etc.
What is Wagsworth Manor’s cancellation policy?
We ask for a one week notice before check-in, otherwise a cancellation fee will apply.
Does my pet need a bath before coming home?
We highly recommend a departure bath or grooming. Your reunion will be that much more pleasant when your furry friend is looking and smelling his/her best! Click here for our grooming page.
Dog Daycare
What to bring?
- Completed Pet Services Agreement
- Up-to-date vaccinations including the Rabies Certificate, Distemper, Bordetella, and Canine Influenza. *May be faxed to 610-251-0434 or emailed to wags@wagsworthmanor.com
- Treats – We provide complementary Mllk Bones! We strongly suggest bringing your own treats if your pet has any allergies.
- Coat/Jacket/Sweater – We try to have the dogs play outside weather permitting as much as possible.
- Harness – Please let us know if your dog should only be on a harness due to health reasons.
Who may participate in group activities?
In order to ensure the health and safety of our guests, all dogs must pass our group play evaluation process. Please contact us first if you have any questions about this.
Dogs must also be fully vaccinated, have been living with you for 30+ days, and are spayed or neutered over the age of 7 months are eligible to participate in group activities after an evaluation day.
What is an Evaluation Day?
Evaluation days are for first time clients. We ask that you arrive by 8:30am Monday through Friday to allow ample time to assess your dog. Please arrive at 9am for Saturday evaluations and between 11am-12pm on Sundays.
Evaluation days allow us to get to know your dog and let your dog to get use to our facilities and workers. If for any reason we feel there is an issue, we will contact you to let you know how we would like to proceed. You will receive a report on how your dog did as well.
Pets are crated at arrival, nap time, and before departure during day camp. Please make sure to let us know if there are any issues being crated.
What are your Day Camp hours?
Monday through Friday 7am – 7pm
Saturday 9am – 5pm
Sunday 11am – 4pm
Special holiday hours may apply (Thanksgiving, Christmas, New Years, Easter, etc.)
Returning Clients
Please make sure your dog’s vaccinations are up-to-date.
If you ever suspect your dog isn’t feeling well or if their personality seems a little bit off, please let us know.
Reservations are not required, but if you would like to add on bathing or grooming, it is suggested to make that appointment ahead of time.
Grooming
Is a reservation required for grooming?
- Completed Pet Services Agreement
- Up-to-date vaccinations including the Rabies Certificate, Distemper, Bordetella, and Canine Influenza. *May be faxed to 610-251-0434 or emailed to wags@wagsworthmanor.com
- Grooming Instructions, including written details of what you would like, especially if the same groomer is not doing the dog each time, and/or pictures.
Pets will be in crates while waiting for their groom as well as being dried in crates. Please make sure to let us know if there are any issues with your pet being crated.
What if my dog is matted?
Swimming
Swimming at Wagsworth Manor Pet Resort is not only fun, but a great form of exercise!
Our indoor pool was designed with your dog’s safety and comfort in mind. Broad steps run the width of the pool, to allow even the smallest dog to enter comfortably. Whether your dog just wants to get their feet wet, or would enjoy splashing and swimming in the deeper water, we can accommodate their needs.
*We do not have a swim therapist on staff.
Is a reservation required for swimming?
Appointments are necessary for drop off swims. Swims can be added onto boarding and daycare anytime.
Can I go in the pool with my dog?
For safety reasons, parents are not allowed in the pool or pool area, however, our pool room is lined with windows from which parents can observe all the fun.
What if I’d like my dog to participate in a group swim?
Dogs who have been fully vaccinated, been living with you for 30+ days, and are spayed or neutered over the age of 7 months are eligible to participate in group activities after an evaluation day.
Evaluation days are for first time clients. We ask that you come in before noon to allow ample time to assess your dog.
Evaluation days allow us to get to know your dog and let your dog to get use to our facilities and workers. If for any reason we feel there is an issue, we will contact you to let you know how we would like to proceed. You will receive a report on how your dog did as well.
How does the Swim Appointment work?
Both individual and group swims are 30 minutes long in our salt-based, chemical free pool. After the swim your dog will be rinsed, their ears will be cleaned, and they will be towel dried.
Not all dogs are water loving dogs, but our staff will do their best to teach your pup the doggy paddle. We also provide life jackets in an array of sizes.